Frequently Asked Questions
Orders & Customization
How do I submit my customization details?
After placing your order, please email your customization details (photos, text, or names) to Youke202637@gmail.com. Please use the following email subject format: Order number + recipient name + customization details.
How long does production take?
Because each custom piece is handcrafted, production typically takes 7–15 business days before dispatch. Ready-to-ship (non-customized) items ship within 2–5 business days. If you need your order for a specific date, please contact support about rush order options.
Can I modify or cancel my order?
Because customized items enter production shortly after details are received, we cannot accept self-serve cancellations once crafting begins. If you need to make urgent corrections, please reach out to us as soon as possible after placing your order.
Shipping & Delivery
Where do you ship and what are the rates?
We ship worldwide with transparent rates at checkout:
- United States: Economy shipping starts at $8 (free on orders over $35); Standard shipping is free on orders over $100. Express shipping is also available.
- EU COUNTRIES: Free standard international shipping on orders over $80.
How do I track my shipment?
You will receive an automated shipping confirmation email with your tracking number and link as soon as your order is on its way.
Care & Storage
How should I store and handle my items?
Store your items in a cool, dry place away from direct sunlight, extreme heat, and humidity to preserve their delicate handcrafted quality.
Customer Support
Need more help?
We are always happy to help! Contact our support team at minnapangcottoncandy@gmail.com.
Hours: Monday – Friday, 7:00 AM – 10:00 AM & 8:00 PM – 12:00 AM EST (we reply within 24 hours).