Summary of Return Policy For non-customized items that have not yet been shipped, cancellation requests may be submitted within 24 hours of placing the order;
20% processing fee applies.returns are not accepted for items that have already been shipped.
Customized products: Custom orders are eligible for a refund if a request is submitted within 12 hours of placing the order and before production begins; a refund processing fee equivalent to 50% of the order amount will be charged.